Returns

ONLINE RETURNS/EXCHANGES POLICY

We promise to refund or exchange any FULL PRICE item purchased on our website which you are not 100% satisfied with provided that the item:
- is unworn (apart from trying it on)
- is returned with all tags still attached & in the correct packaging/jacket bag etc
- is returned within 10 working days.

PLEASE NOTE THAT SALE ITEMS MAY NOT BE RETURNED OR EXCHANGED.

 

SHIPPING

To return your product, you should mail your product to:

The Rider Shop
C/- Rangiora Equestrian Supplies
623 Lineside Road
Rangiora 7400
New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DELIVERY

You should expect to receive your order within 5 working days from payment being received if you live in New Zealand. Overseas customers should expect their orders in 5-14 working days.

Public holidays may cause some delay in shipping.

PLEASE NOTE

Refunds will be credited to your original method of payment.

If you have any questions please email sales@theridershop.nz or call us on 03 313 1674.